REGULATION & COMPLIANCE
We’re passionate about doing things correctly
At LFS, we take our responsibility to protect the public and the reputations of our charity partners very seriously.
In 2016 LFS became the first External Lottery Manager to achieve ISO 27001 certification, the only auditable international standard that defines the requirements of an ISMS (information security management system). An ISMS is a set of policies, procedures, processes and systems that demonstrate that we have defined and put in place best-practice information security processes to manage information security risks, such as cyber-attacks, hacks, data leaks or theft. Our Certification is independently audited annually.
Unlike other agencies, we will never sub-contract any of our face-to-face fundraising commitments. Our extensive and robust fundraiser induction program includes training from both our charity partners and LFS. This ensures that our teams strictly adhere to the Fundraising Regulators Code of Fundraising Practice and their legal and ethical obligations when performing their duties. It also ensures that our charity’s key messages are communicated correctly.
Our qualified and experienced management team provides our fundraisers with day-to-day support and ongoing training throughout the year. We are confident that the donors we recruit will become long-term supporters of our charity partners.
Scott Hughes – LFS Head of Regulation & Compliance
"We believe that our compliance with strong regulations and the Code of Fundraising Practice benefits not only our charity partners but the Third Sector as a whole. LFS is a Gambling Commission licensed External Lottery Manager, a member of Air Ambulances UK, the Lotteries Council and a supporter of the Institute of Fundraising. As such we have a unique understanding of not only our obligations as a professional fundraising agency, but also the wider issues in the charity world. This drives our behaviour as a company and gives peace of mind to our charity partners."